Business Intelligence for MPs Blog

In 2019 MSPCFO rolled out reports breaking down agreement efficiency based on four components. Included on this list of items was revenue per node and tickets per node.

As we enter the last quarter of one of the most tumultuous business years in recent memory, we wanted to pause and share with our community what we are doing to ensure our direction remains aligned with our customer’s needs.

At MSPCFO, we’ve always been focused on our belief in delivering an exceptional customer experience. It’s what drives every step of our development process from ideation to specification, product launch to market delivery and ultimately, to client satisfaction.

Are you following your ticket backlog? Your people are busy, but are they keeping up with the work or are they keeping busy only by eating up the backlog? The answer to these questions may drive staffing decisions. Our newest report helps you keep track of how your backlog is changing.

As we’ve now reached two months in lockdown due to the precautions needed for COVID-19 safety, we’re quietly optimistic that the economy seems headed back in the right direction. That’s not to say, from a business perspective, that our customer community is out of the woods just yet.

If you’ve been following along with our blog series on The New Normal, you know we featured one of our first new reports designed to help you measure business financial risk called Ticket Entry Times in our April 10th Are Staffing Times Changing in The New Normal? Take a look at that post if you’re not 100% sure that your staffing hours are [...]

At MSPCFO, we continually innovate to provide MSPs with the most actionable and accurate reporting they can have to make improvements to their businesses. As we speak with customers—and more importantly, listen to them—we work to identify innovations we can integrate into MSPCFO. To that end, today we’re excited to announce the launch of some key [...]