Business Intelligence for MPs Blog

Increasing your MSP’s profit margin is most likely one of your business' top priorities. To best serve your customers, pay your employees and continue to grow your company, your business must be profitable. Strong MSP profit margins are the key to sustainable growth as a company. That being said, most MSPs don’t know exactly where their pain [...]

Are you following your ticket backlog? Your people are busy, but are they keeping up with the work or are they keeping busy only by eating up the backlog? The answer to these questions may drive staffing decisions. Our newest report helps you keep track of how your backlog is changing.

As we’ve now reached two months in lockdown due to the precautions needed for COVID-19 safety, we’re quietly optimistic that the economy seems headed back in the right direction. That’s not to say, from a business perspective, that our customer community is out of the woods just yet.

If you’ve been following along with our blog series on The New Normal, you know we featured one of our first new reports designed to help you measure business financial risk called Ticket Entry Times in our April 10th Are Staffing Times Changing in The New Normal? Take a look at that post if you’re not 100% sure that your staffing hours are [...]

We have great partners and get a lot of feedback and suggestions on ways to attain more value out of their MSPCFO subscriptions. A question came up recently regarding the current economic climate that prompted us to think about a subject for further analysis: How might staffing times change given The New Normal (TNN). Clients still have work [...]

Over the past two weeks so much has changed. Small businesses are no longer thinking of thriving, they are thinking of surviving. MSPCFO has always been a remote company, so our operations do not really change. We know for others there will be a need for meaningful adaptation to the new normal. Over the past several years of serving the [...]

During our on-boarding conversations with MSPCFO clients, our Customer Success team looks at an MSP’s data and sees where they might have data gaps. What can be surprising for clients is how much is revealed about their business during those initial conversations. just collecting and looking at your data uncovers a great deal of value. This is [...]

We’d like to show you the ins-and-outs of one of our most valuable reports: Efficiency Components. This report gets directly to the root of efficiency problems in fixed fee agreements and breaks down efficiency into its key components, so you can see where any problems are—and so you can take action to fix them. It takes you on an instantaneous [...]

Referral marketing is one of the most effective strategies that businesses – including MSPs – can employ to acquire new customers. Most would-be buyers are seeking referrals and most existing customers are willing to give them, but the connection rarely occurs because most companies fail to ask their existing customers for a referral.