Sophisticated PSA Analysis Highlights Revenue Opportunities
After an acquisition nearly doubled its workforce and clientele, Florida-based Entech knew it had to get serious about its data. The team discovered that the data may not be accurate depending on how it was entered into the PSA. That led to less-than-ideal decisions based on distorted views of Entech's revenues, profits, and technicians’ productivity.
As a growing business, Entech sought a way to measure its productivity and profitability using consistently accurate financial metrics and reporting tools. Like many MSPs, the company knew it was profitable overall but it couldn’t say for sure where those profits were coming from. MSPCFO's reports revealed the insight Entech's leaders were wanting. The fog cleared, and the transparent depictions of Entech’s financial performance emerged.
The company could determine its cost and revenue per hour based on aggregate and granular filters such as:
| Client | Service level agreement |
| Project | Contract type |
Accurate Reporting Leads to Optimal Decisions…
For Entech, knowledge truly is power. Using MSPCFO, Entech management can better understand when they are hitting their targets and why they may be falling short. The reports presented Entech President Jake Spanberger and his team with a 360-degree image of how the business is performing:
- Which fixed-fee contracts and clients are driving profit
- Which clients are monopolizing service time in excess of the fees they pay
- Which pose flight risks due to service underutilization
- Which techs are working efficiently
…And Outstanding Results
Employing MSPCFO, Entech’s leaders obtained accurate, up-to-date snapshots of their business. They converted real-time activity reports into strategic decisions. As a result, Entech recaptured significant unbilled time and earned 25 percent more revenue. The insights gained also has given Ented the hard data they needed to restructure service agreements and refine their business development targets.
MSPCFO can teach you the process for driving similar results in your company. Book a demo with our business development director. Using your own PSA data, she will reveal actionable intelligence on your existing clients, engineers, and overall performance.
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