How to Start Using a New Program (AKA Eating an Elephant)

When we started out at MSPCFO we bought licenses for a well-established CRM which will remain nameless (hint:  it rhymes with Trails Horse).  If any of you know the product, it is awesome in terms of what it can do.  There are many success stories about how people have use it to grow their business.  There are also stories of about how much [...]

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Should My Reporting Solution Have an ROI?

 

Yes.

You want more? OK.....

This is a question that I think every prospect should consider when considering a reporting a solution.  I would argue that if you have a broad view how to define the return on your investment, you will find the solutions you need to increase your year-end take home.

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What Do You Think When You See a Lower Performing MSP Client?

I was on an MSPCFO on-boarding call this week with a new client. It was a nice sized company, member of a peer group and had a good amount of managerial oversight (Operations Manager and Finance Manager were on the call). When we showed them the ranking of their clients I heard one of them say “Oh wow!” (might have been “oh my!”, but the point [...]

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Agreement Additions, Friend, Foe or Just Numbers?

 Agreement additions, if set up properly, can provide exactly the information you need to create complete transparency for your agreement labor.  Since most agreements have both product (A/V, storage, etc) and labor (remote, proactive) in them, we need to understand how many dollars go to each. Once we know that, we can see if you are pricing [...]

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How to Grow Monthly Recurring Revenue for your MSP

It’s a catchy title, but why is an analytics company telling me about growing my monthly recurring revenue (MRR)?  While many believe this advice should come from a marketing firm, we know that the best marketing strategies are based on good data. That is where we come in. We believe the numbers should tell the story. This is one we heard by [...]

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Actionable vs. Nice to Know Data for MSPs

Without getting into the metaphors, catchphrases and quotes about data and metrics I think we can all agree that there are a lot of numbers you can follow in your business.  Everyone has their favorites and some pundits will promote others, but what you need to do is understand the difference between “nice to know” and “actionable” [...]

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Is Shaking the Toner the Best Way to Fix Your Business?

Back in 2008 I was employed by Citigroup.  To put it simply, that was a colorful year to work for Citi.  It was a crazy time, very much not in a good way.  We really thought the financial world would stop spinning on its axis. When things actually turned, we began getting interesting emails from management.

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