Are Staffing Times Changing in The New Normal? Now, There’s a Report for That.

Are Staffing Times Changing in The New Normal? Now, There’s a Report for That.

We have great partners and get a lot of feedback and suggestions on ways to attain more value out of their MSPCFO subscriptions. A question came up recently regarding the current economic climate that prompted us to think about a subject for further analysis: How might staffing times change given The New Normal (TNN). Clients still have work days but the structure may have changed meaningfully.  Do you need to change your staffing to accommodate?

Ticket Entry Times

To help you answer that question, we have added a new report called Ticket Entry Times. 

Screen Shot 2020-04-10 at 3.48.58 PM

This report allows you to compare two time periods, before TNN and during. You can also filter by service boards to limit the analysis to only reactive tickets. In the example above, after reviewing the report the partner decided to allow some employees to shift their schedules to earlier in the day to handle the early tickets.  When we have shared this with other partners we have found some with no change in staffing needs and some where the report reveals the staff is needed later in the day. Do you know how your day has changed? Ticket Entry Times report will be helpful both now and again when we move to the next phase of TNN.  

The report is live today and in the Members Section and available to Premium and Enterprise subscriptions.

Watch this space as this is the first of many enhancements we’re developing to help you navigate safely through TNN. 

Other analyses in the works: 

  • Clients who have an increase in receivables days aging
  • Change in weekly tickets vs. historical average (early signs of downsizing at the client)
  • User disables per client
  • Capacity change as defined by change in time spent serving clients vs. past
  • Agreement modifier - when this tool is ready, you’ll be able to dial up (or down) the parameters of specific agreements to see effective rate, efficiency and profitability under a variety of scenarios. 

Stay safe and profitable.

Frequently Asked Questions

Why do I need to fill out the information requested?

MSPCFO is committed to protecting and respecting your privacy, and we’ll only use your personal information to administer your account and to provide the products and services you requested from us. From time to time, we would like to contact you about our products and services, as well as other content that may be of interest to you. You can read more about our Privacy Policy here.

How do I manage my subscriptions?

You may unsubscribe from these communications at any time. For more information on how to unsubscribe, our privacy practices, and how we are committed to protecting and respecting your privacy, please review our Privacy Policy.