Understanding & Responding to Customer Needs

As we enter the last quarter of one of the most tumultuous business years in recent memory, we wanted to pause and share with our community what we are doing to ensure our direction remains aligned with our customer’s needs.

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Announcing MSPCFO now with WalkMe!

At MSPCFO, we’ve always been focused on our belief in delivering an exceptional customer experience. It’s what drives every step of our development process from ideation to specification, product launch to market delivery and ultimately, to client satisfaction.

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Is Your Ticket Backlog Growing Or Shrinking?

Are you following your ticket backlog? Your people are busy, but are they keeping up with the work or are they keeping busy only by eating up the backlog? The answer to these questions may drive staffing decisions. Our newest report helps you keep track of how your backlog is changing.

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Smarter Staffing For A Changing Market

As we’ve now reached two months in lockdown due to the precautions needed for COVID-19 safety, we’re quietly optimistic that the economy seems headed back in the right direction. That’s not to say, from a business perspective, that our customer community is out of the woods just yet.

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New Reports That Can Mitigate Risk

If you’ve been following along with our blog series on The New Normal, you know we featured one of our first new reports designed to help you measure business financial risk called Ticket Entry Times in our April 10th Are Staffing Times Changing in The New Normal? Take a look at that post if you’re not 100% sure that your staffing hours are [...]

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Are Staffing Times Changing in The New Normal? Now, There’s a Report for That.

We have great partners and get a lot of feedback and suggestions on ways to attain more value out of their MSPCFO subscriptions. A question came up recently regarding the current economic climate that prompted us to think about a subject for further analysis: How might staffing times change given The New Normal (TNN). Clients still have work [...]

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Business Unusual; When Surviving Supersedes Thriving.

Over the past two weeks so much has changed. Small businesses are no longer thinking of thriving, they are thinking of surviving. MSPCFO has always been a remote company, so our operations do not really change. We know for others there will be a need for meaningful adaptation to the new normal. Over the past several years of serving the [...]

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MSPCFO’s On-boarding Actually Generates...Revenue?

During our on-boarding conversations with MSPCFO clients, our Customer Success team looks at an MSP’s data and sees where they might have data gaps. What can be surprising for clients is how much is revealed about their business during those initial conversations. just collecting and looking at your data uncovers a great deal of value. This is [...]

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Highlights of One of our Most Valuable Agreement Reports: Efficiency Components

We’d like to show you the ins-and-outs of one of our most valuable reports: Efficiency Components. This report gets directly to the root of efficiency problems in fixed fee agreements and breaks down efficiency into its key components, so you can see where any problems are—and so you can take action to fix them. It takes you on an instantaneous [...]

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Setting Clients in Motion—But Not in Flight

Any MSP has good clients and not-so-good clients. The former have strong efficiency ratios and stable relationships with your MSP. But not-so-good clients can have various problems, from efficiency outside the healthy range to instability, reduced profitability, and even the potential for the dissolution of the MSP-client relationship.

This [...]

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